Refund policy

Return & Refund Policy

At FanVaults, we strive to deliver every order in perfect condition. If you receive a damaged product or an incorrect item, we're here to help.

14-Day Return Window

You may request a return within 14 days of receiving your order.

Eligible Return Reasons

Returns are accepted only in the following cases:

  • You received a damaged product, or

  • You received the wrong product.

To be eligible for a return, you must:

  • Contact us within 14 days of delivery.

  • Provide your order number.

  • Provide a continuous, unedited unboxing video that clearly shows:

    • The sealed package before opening.

    • The complete unboxing process without any cuts or edits.

    • The damaged product or the incorrect item received.

Claims submitted without a valid unboxing video may not be eligible for a return or refund, as this video is required to verify the issue.

Non-Returnable Items

Returns will not be accepted for:

  • Change of mind.

  • Ordering the wrong product.

  • Minor color variations caused by differences in screen or display settings.

  • Damage caused after delivery due to improper handling, installation, or misuse.

  • Requests made after the 14-day return period.

  • Products without the required unboxing video.

How to Request a Return

To initiate a return, please contact our support team with:

  • Your order number.

  • Clear photos of the product.

  • The complete unboxing video.

Once your request is reviewed and approved, we will provide instructions for returning the product.

Refund Policy

Refunds are initiated only after the returned product has been received and inspected at our facility.

If the returned product confirms that it was damaged in transit or that an incorrect item was delivered, the refund will be processed to the original payment method. Depending on your bank or payment provider, it may take several business days for the refunded amount to reflect in your account.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI after the returned product has been received and verified.

Return Shipping

If your return is approved because you received a damaged or incorrect product, we will provide instructions regarding the return shipping process.

Contact Us

For any questions regarding returns or refunds, please contact us through the contact details available on our website. Our team will be happy to assist you.